Effective Date: February 9, 2025

Qodex Media (“Qodex”, “we”, “us” or “our”) is a digital agency dedicated to helping world-class brands achieve online success through bespoke website design, digital marketing, search engine optimization, and social media services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (the “Site”) or contact us. By accessing or using our Site, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Who We Are

Qodex Media is a digital agency that builds high‐converting websites, provides digital marketing solutions, and helps clients grow their online presence. Our registered office and principal place of business are located in Uganda and Kenya. If you have any questions regarding our Privacy Policy or our data practices, please contact us as described in Section 9 below.

2. Information We Collect

A. Information You Provide Directly

When you interact with our Site—for example, when you:

• Fill out a contact form or request a quote
• Subscribe to our newsletter
• Request additional information or support
  —we may collect personal information such as your:
• Name
• Email address
• Phone number
• Company name and job title (if provided)
• Any other information you choose to provide

B. Information Collected Automatically

When you visit our Site, we automatically receive certain information from your browser. This may include:

• Device and Connection Data: IP address, browser type, operating system, device type, and mobile network information.
• Usage Data: Pages visited, time spent on pages, click-throughs, and referring URLs.
• Cookies and Similar Technologies: Small data files (cookies) that help us enhance your browsing experience, analyze trends, and administer the website.

3. How We Use Your Information

We use the information we collect to:

• Provide and Improve Our Services: Deliver website design, digital marketing, and related services; personalize your experience; and maintain the functionality and security of our Site.
• Communication: Respond to your inquiries, send service-related updates, newsletters, or marketing communications (where you have opted in), and follow up on your requests.
• Analytics and Performance: Analyze usage trends, administer the Site, track user activity, and optimize our content and services.
• Legal and Security: Enforce our policies, detect and prevent fraud or security breaches, and comply with applicable laws and regulatory requirements.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your experience. These tools help us:

• Recognize your device on subsequent visits
• Understand user behavior and measure site performance
• Serve personalized content and targeted advertising (in compliance with your consent preferences)

You can control cookie settings through your browser. Please note that disabling cookies may limit your access to some features of our Site.

5. Disclosure of Your Information

We do not sell or rent your personal information. We may share your information with:

• Service Providers: Trusted third-party vendors who help operate our Site, analyze data, or provide customer support. These parties are contractually obligated to protect your information.
• Business Partners: In cases where it is necessary to fulfill your requests or for joint marketing initiatives, subject to confidentiality agreements.
• Legal Requirements: Government agencies, law enforcement, or other entities when required by law, regulation, or valid legal process, or to protect our rights and the safety of our users.

6. Data Security and Retention

A. Security

We take commercially reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

B. Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy or as required by law. When your information is no longer needed, we will take reasonable steps to delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have rights regarding your personal data, including:

• Access: Request copies of your personal information.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request the deletion of your personal information (subject to certain exceptions).
• Opt-Out: Withdraw your consent for marketing communications or targeted advertising.
• Object: Object to the processing of your personal data on legitimate interests grounds.

To exercise these rights, please contact us using the details in Section 9.

8. Third-Party Websites

Our Site may contain links to third-party websites that are not operated by Qodex Media. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Qodex Media
Email: [email protected]

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a new effective date. We encourage you to review this Privacy Policy periodically.